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	<title>Reviews from Downtown Nazareth &#187; handling</title>
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		<title>Customer handling</title>
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		<pubDate>Sat, 13 Dec 2008 07:00:51 +0000</pubDate>
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		<description><![CDATA[In a call center, five important things which one has to remember during customer handling are taking ownership of the call, active listening, Tone of voice, showing empathy and tailoring the required information. There should not be any interruption convincing capacity etc are some of the important qualities which a call center agent should possess. [...]]]></description>
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